Help & troubleshooting

Sign-in and workspace issues

Confirm email verification and sign-in state first. If the hosted Community workspace still does not open correctly, record the route, action, timestamp, and visible error before contacting support.

Product and customer limits

Community supports one product and one active Customer Account. If creation is blocked, confirm whether the Community limit has already been used before retrying.

Integration issues

Validate connection status, permissions, and the selected product or customer scope. For Code Repository connections, keep repository access limited to the required permissions.

Before sharing diagnostics

• Remove secrets, tokens, API keys, customer data, and private code-repository details.
• Record the route, action, timestamp, and visible error message.
• Identify whether the problem affects sign-in, application setup, Customer Accounts, planning, documentation, or integrations.